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Field Service Optimization With DSI

Technology Drives Bottom-Line Results in Service Organizations

Improving Your Customer's Experience With Information & Automation

Field service depends on many things to be successful, but perhaps the most important is customer satisfaction. Having the right tools to ultimately exceed your customer’s expectations can give you a real competitive advantage. Once you are able to hone in on practical data and understand the connections between operations and the customer experience, you are well on the way to maximizing customer satisfaction.

Best-in-class service organizations use technology to drive results:

  • 58% more likely to have technician scheduling and routing
  • 3x as likely to have increased their spend in technology
  • 59% higher service level performance
  • 38% higher customer retention rates

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Mobile data collection and inventory visibility empowers your team to get more work done faster

Reach out for more information about how DSI’s Field Service solutions give you the power to centralize data for a complete view of customer behavior. You will not only be able to finish jobs more quickly and see more customers each day, but also lower the cost to provide a higher quality experience through the use of automation.

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Customer Success Story

Empowering Field Technicians With Task Automation & IoT

Eastern Propane is the 14th-largest propane gas retailer in the U.S. and is New England’s leading propane, oil and service company

By freeing its employees from manual data-entry, manual scheduling and in-person schedule pick ups, Eastern Propane has significantly increased its daily service capacity. Closing the gap between techs and Oracle systems has improved customer satisfaction, and now Eastern Propane is on the way to becoming a digital company.

  • Streamlined processes enable faster, better service
  • More predictable billing cycles
  • Information gathered by field service technicians is automatically updated in the ERP
  • Increased daily service capacity by freeing employees from manual data entry, scheduling and in-person schedule pick ups

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A Ready-to-Use Suite of Capabilities

Boost productivity and increase daily service capacity with DSI's Field Service Solution. Improve customer satisfaction by giving your technicians access to real-time information no matter where they are.

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Intelligent Scheduling

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Asset Management


Parts & Inventory Management

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Work Order Management

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IoT Integration

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Route Sales

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Customer Success Story

Preparing a Scope of Work 60% Faster With Asset Inspection App

Bis Industries—the leading provider of underground equipment services and mining equipment for the resources industry—automates their workshop to get machines on the job faster

Since deployment, the mobile app has streamlined asset maintenance. Now, Bis Industries mechanics, as well as suppliers and customers, can see and use information from the DSI app. By putting information in the hands of Bis Industries’ workers, the DSI app enables them to do their jobs faster and better.

  • 60% reduction in time to prepare a scope of work
  • Eliminated manual processing and double handling
  • Shortened lead times to move assets through workshops and back on hire
  • Decreased time taken to provide a damage claim to the customer

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